Refund Policy

Last updated: November 4, 2026

General policy

TranscribeLink is a digital service that starts working as soon as you pay, so payments are non-refundable, except in the cases listed below.

When we do refund

• New subscribers: if this is your first Unlimited subscription, you can ask for a full refund within 7 days of the first charge, as long as you transcribed less than 60 minutes in that time.
• Unused minutes: a minute pack you haven't used at all can be refunded within 7 days of purchase. Once any of its minutes are used, the pack is non-refundable.
• Billing errors: duplicate or mistaken charges are refunded in full.
• Your legal rights: if the law where you live gives you a right to withdraw or to a refund, that right still applies.

What we don't refund

Renewal charges, the unused part of a monthly or yearly period, and minutes you have already started using.

Cancelling

You can cancel at any time to stop future renewals. Your plan stays active until the end of the period you paid for, and you won't be charged again. Cancelling does not refund payments already made.

How to ask for a refund

Email [email protected] from the address you paid with, or reply to your receipt, with your order number and the reason. Refunds go back to your original payment method, usually within 5 to 10 business days.

Payments

Our order process is conducted by our online reseller Waffo.com Limited. Waffo.com Limited is the Merchant of Record for all our orders. Waffo provides all customer service inquiries and handles returns.