Pricing FAQ
What counts as a minute?
The length of the video you transcribe. If a transcript fails, it doesn't use any minutes.
Should I get Unlimited or buy minutes?
Minutes cost $1 per 100 minutes, so if you transcribe less than about 33 hours a month (17 hours compared with yearly billing), buying minutes is cheaper. Above that, Unlimited costs less.
Do bought minutes expire?
No. Minutes you buy stay in your account until you use them. Buy any time from $5 (500 minutes).
Is Unlimited really unlimited?
Yes, for one person's normal use. If an account goes far beyond 100 hours a month, we may get in touch or slow processing to keep the service fast for everyone. Sharing an account isn't allowed.
Can I cancel anytime?
Yes, to stop future renewals. You keep Unlimited until the end of the period you paid for and you won't be charged again. Payments already made are not refunded, and minutes you bought stay in your account.
Can I get a refund?
Payments are non-refundable, with a few exceptions: first-time subscribers within 7 days who transcribed less than 60 minutes, minute packs that haven't been used within 7 days, and billing errors. See our refund policy.
Who handles payments?
Our order process is conducted by our online reseller Waffo.com Limited, the Merchant of Record for all our orders. Waffo handles billing, taxes and invoices. We never see your card details.